Return & Refund Policy

 

Return & Refund Policy
Effective Date: 1st April 2025

At IndustryBaba.com, customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, we're here to help. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be processed.

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1. Return Eligibility

We accept return requests under the following conditions:

• The item is damaged, defective, or not as described.

• The item is unused, in its original packaging, and with all tags, accessories, and manuals (if any).

• A return request is made within 7 days of delivery.

Please note: Certain items may be non-returnable due to hygiene, safety, or regulatory reasons. These include custom-built products, made-to-order items, and products marked “Final Sale” or “Non-Returnable” on the product page.

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2. How to Request a Return

To initiate a return, please follow these steps:

1. Email us at info@industrybaba.com within 7 days of receiving your order.

2. Include the following details:

   • Order ID

   • Product name

   • Reason for return

   • Photos/videos of the product (in case of damage/defect)

3. Our customer support team will respond within 24–48 hours with return instructions.

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3. Return Pickup

We will arrange a reverse pickup in serviceable locations. In case reverse pickup is not available, you may be asked to ship the product back to us using a reliable courier service.

Return Address:
Galaxy Metallic Finishers
NEW EXTENSION COLONY, H NO. 404, FIRST FLOOR
NEAR BHURA GIRI MANDIR, PALWAL, Haryana – 121102, India

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4. Inspection and Approval

Once we receive the returned item, our team will inspect it. We reserve the right to approve or reject a return based on the condition of the product. You will be notified of the decision within 2–4 business days of receipt.

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5. Refund Process

If your return is approved, a refund will be processed within 5–7 business days using the original payment method. If you paid via:

• UPI / Net Banking / Debit or Credit Card – amount will be credited to the original account.

• Cash on Delivery (COD) – refund will be issued via bank transfer; we will request your bank details for this.

Shipping and handling charges are non-refundable, unless the return is due to our error (e.g., wrong or defective product).

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6. Replacements & Exchanges

In case of a damaged or defective product, we will offer:

• A free replacement, subject to stock availability, or

• A full refund if a replacement is not available.

To request a replacement, please follow the same return process outlined above.

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7. Cancellations

Orders can be cancelled before dispatch by contacting us via email or phone. Once the order has been shipped, it cannot be cancelled. However, you may request a return after receiving the item.

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8. Exceptions – Non-Returnable Items

• Custom-manufactured or made-to-order products

• Opened or used products

• Products without original packaging or documentation

• Products marked as “Final Sale” or “Non-Returnable”

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9. Need Help?

For any questions about returns, replacements, or refunds, feel free to contact us:

Galaxy Metallic Finishers
NEW EXTENSION COLONY, H NO. 404, FIRST FLOOR
NEAR BHURA GIRI MANDIR, PALWAL, Haryana – 121102, India
Email: info@industrybaba.com
Phone: +91 86838 63317

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